Job Description
Join our award-winning team as a Part-Time Customer Service Representative! We're seeking passionate individuals to deliver exceptional experiences across San Diego and New York locations. Immediate start available with flexible scheduling options. Enjoy competitive pay, comprehensive training, and opportunities for career growth in a supportive environment.
As a key member of our customer success team, you'll handle inquiries via phone, email, and chat while resolving issues efficiently. We value authenticity and problem-solving skills over formal experience. Perfect for students, career changers, or those seeking flexible work-life balance.
Responsibilities
- Respond to customer inquiries within 15-minute SLA via multiple channels
- Resolve billing, technical, and product-related issues with empathy
- Update CRM systems with accurate interaction records and resolutions
- Collaborate with technical teams to escalate complex issues
- Proactively identify upsell opportunities based on customer needs
- Maintain 95% customer satisfaction score through quality interactions
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service experience preferred
- Proficiency in Microsoft Office and CRM software (training provided)
- Exceptional verbal/written communication in English
- Ability to type 40+ WPM with 98% accuracy
- Flexible availability including evenings/weekends
- Strong problem-solving skills and emotional intelligence
- Valid US work authorization required