Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative with daily pay options! We're seeking empathetic professionals to deliver exceptional support to clients across Baltimore, MD, and Pennsylvania. Enjoy the flexibility of working from home while making a real impact in your community.
What We Offer:
- Daily pay through our fast-track payroll system
- Comprehensive training and career advancement
- Health, dental, and vision benefits (full-time)
- Home office equipment stipend
- Performance-based bonuses
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve billing inquiries, technical issues, and service complaints
- Update customer records in CRM systems with precision
- Collaborate with support teams to resolve complex escalations
- Meet/exceed quality and productivity metrics daily
- Document interactions accurately in company systems
- Identify opportunities to upsell products/services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong typing skills (35+ WPM) and computer proficiency
- Excellent verbal/written communication skills
- Ability to work independently with minimal supervision
- Must have reliable high-speed internet and quiet workspace
- Available to work flexible shifts including weekends
- Resident of Baltimore, MD, or Pennsylvania