Job Description
Join our elite customer service team and become the voice of innovation! Global Solutions Inc. is seeking dynamic Night Shift Customer Service Representatives to deliver exceptional support experiences across New York and Ohio. This immediate-start role offers competitive compensation, comprehensive benefits, and career advancement opportunities in a cutting-edge environment.
As a Night Shift CSR, you'll be the cornerstone of our customer satisfaction strategy, providing 24/7 support through multiple channels while maintaining our industry-leading service standards. We value your expertise and reward your dedication with performance bonuses and professional development programs.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during night shift hours
- Resolve complex customer inquiries and complaints with empathy and efficiency
- Document interactions accurately in our CRM system and maintain detailed case notes
- Collaborate with cross-functional teams to ensure seamless issue resolution
- Proactively identify process improvement opportunities to enhance service quality
- Meet or exceed key performance metrics including CSAT and resolution times
- Participate in ongoing training to stay updated on products and policies
Qualifications
- Minimum 1 year of customer service experience in a high-volume environment
- Exceptional verbal/written communication skills with professional phone etiquette
- Proficiency with CRM software and Microsoft Office Suite
- Ability to thrive in a fast-paced, night-shift schedule with minimal supervision
- Strong problem-solving skills and emotional intelligence
- High school diploma or equivalent; college degree preferred
- Flexibility to work weekends and holidays as required