Job Description
Join our award-winning team as a Customer Service Representative in Omaha! We're seeking empathetic professionals to deliver exceptional support experiences. Enjoy paid training, competitive pay, and career growth opportunities. No experience necessary – we provide comprehensive onboarding!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams for complex cases
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Continuously update product knowledge through training modules
- Identify upsell opportunities while maintaining customer trust
Qualifications
- High school diploma or equivalent required
- Exceptional verbal/written communication skills
- Proficient in typing (35+ WPM) and basic computer applications
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environments
- Passion for helping customers succeed
- Must pass background check and drug screening