Job Description
Immediate Start Available! Join our award-winning customer service team at Cleveland Connect Solutions. We're urgently seeking passionate individuals to deliver exceptional support to our diverse client base. Enjoy competitive compensation, comprehensive benefits package, and career growth opportunities in a dynamic environment.
Why join us? Flexible scheduling, paid training, health/dental/vision insurance, 401(k) matching, and performance bonuses. Our downtown Cleveland office offers modern amenities and a collaborative culture focused on employee success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Meet/exceed performance metrics for response time and satisfaction
- Participate in ongoing training to enhance product knowledge
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fast-paced environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- U.S. work authorization and reliable transportation
- Typing speed of 40+ WPM