Job Description
Launch your customer service career immediately with our paid training program! ConnectFirst Solutions is seeking enthusiastic individuals to join our award-winning call center team. No experience required – we provide comprehensive onboarding and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive environment where your success is our priority.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document all interactions in CRM systems with accuracy
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to enhance service delivery
- Adhere strictly to compliance and security protocols
- Continuously develop product knowledge through training modules
Qualifications
- High school diploma or equivalent (GED accepted)
- Exceptional verbal communication skills
- Strong problem-solving and active listening abilities
- Proficient with basic computer applications
- Ability to multitask in fast-paced environments
- Positive attitude and willingness to learn new systems
- Reliable transportation to our Wichita facility