Job Description
Join ClientFirst Solutions as a Customer Service Representative and enjoy the flexibility of weekly pay! We're hiring for both in-office positions in Philadelphia, PA and remote opportunities across North Carolina. Whether you prefer collaborating in our vibrant downtown office or working from home in NC, you'll deliver exceptional support to our valued clients. This role offers stability, growth potential, and the chance to make a real impact in a supportive environment.
Why Join Us?
- Weekly paychecks for immediate financial relief
- Comprehensive training and career advancement paths
- Health benefits, PTO, and retirement plans
- Hybrid/remote flexibility for NC-based candidates
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account updates accurately
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics (e.g., CSAT, handle time)
- Document interactions in CRM systems with precision
- Identify opportunities to improve customer experiences
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Reliable high-speed internet for remote roles
- Flexible schedule availability (evenings/weekends as needed)
- Positive attitude and resilience under pressure