Job Description
Immediate Start Opportunity for Local Customer Service Professionals!
Join Metro Support Solutions as a Local Customer Service Representative and become the voice of our Detroit community. We're urgently hiring passionate individuals to deliver exceptional service directly to our local customers. This is your chance to make an immediate impact in a dynamic, people-first environment.
As a cornerstone of our local operations, you'll handle inquiries, resolve issues, and build lasting relationships with Detroit residents. No experience? No problem—we provide comprehensive training to set you up for success. Apply today and start your rewarding career in customer service tomorrow!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve billing, product, and service issues using problem-solving frameworks
- Process transactions, orders, and returns accurately within SLAs
- Maintain detailed customer records in CRM systems (Salesforce experience a plus)
- Collaborate with field teams to coordinate local service deliveries
- Identify and escalate complex issues to senior specialists
- Contribute to continuous improvement of local service protocols
Qualifications
- Minimum 1 year customer service experience (local business background preferred)
- Exceptional verbal/written communication skills in English
- Proficiency with Microsoft Office Suite and basic CRM platforms
- Ability to multitask in fast-paced, high-pressure environments
- Strong problem-solving abilities with attention to detail
- Valid Michigan driver's license (for occasional local travel)
- High school diploma or equivalent; associate's degree a plus