Job Description
Join our award-winning customer service team in Long Beach, CA! We're seeking dedicated individuals to provide exceptional support to our local community. Enjoy comprehensive paid training, competitive benefits, and career advancement opportunities in a dynamic environment. Perfect for career changers or those seeking stable employment with growth potential.
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process transactions and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics including call quality and resolution times
- Contribute to process improvements and team training initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to thrive in fast-paced environments
- Proficiency with Microsoft Office and CRM software
- Positive attitude and commitment to exceptional service