Job Description
Join our dynamic team at Customer Connect Solutions! We're urgently hiring motivated Call Center Representatives in Houston, TX to deliver exceptional customer experiences. This immediate-start opportunity offers competitive compensation, comprehensive benefits, and career growth in a fast-paced environment.
Our Houston-based team handles inbound/outbound calls for Fortune 500 clients, providing technical support and sales assistance. We invest in your success through paid training and advancement programs. If you're a people person seeking stability and growth, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve technical inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (call time, resolution rate, CSAT)
- Document interactions accurately in customer management platforms
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs
- Upsell products/services when appropriate
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong typing skills (40+ WPM)
- Proficiency with CRM software (Salesforce preferred)
- Excellent verbal communication in English
- Ability to work flexible shifts (evenings/weekends)
- Problem-solving mindset under pressure
- Background check and drug test required