Job Description
Join our award-winning customer service team at Global Support Solutions! We're hosting an exclusive hiring event for motivated individuals seeking night shift opportunities across Memphis, TN and Illinois. Enjoy competitive pay, comprehensive benefits, and a dynamic remote-friendly work environment. No experience necessary – we provide paid training and career growth paths. Apply now and become part of our mission to deliver exceptional customer experiences!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for response time and resolution
- Collaborate with cross-functional teams for complex escalations
- Maintain product knowledge through ongoing training
- Support weekend/holiday shifts as required
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with high accuracy
- Reliable internet connection for remote work
- Flexibility to work nights (7 PM - 7 AM)
- Basic proficiency with Microsoft Office Suite
- Positive attitude and resilience under pressure