Job Description
Join our award-winning customer service team in Omaha and kickstart your career! We're seeking enthusiastic individuals with no prior experience to deliver exceptional support to our local clients. Enjoy a supportive environment, comprehensive training, and opportunities for growth within a dynamic company culture.
Why Work With Us?
- Competitive hourly pay + performance bonuses
- Full benefits package (medical/dental/vision)
- Clear career advancement path
- Modern downtown Omaha workspace
- Employee recognition programs
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Meet daily performance metrics for call volume and resolution time
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer satisfaction processes
Qualifications
- No prior experience required – we provide comprehensive training
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency and typing ability (30+ WPM)
- Ability to work in a fast-paced team environment
- Reliable transportation to our Omaha office
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening