Job Description
Are you looking for a career with paid training and a supportive environment? Apex Customer Care is hiring Customer Service Representatives for our Night Shift team in Austin, Texas. This is a fantastic opportunity to start a new career path with no prior experience required.
As a Customer Service Representative, you will be the face of our brand, assisting clients through various channels to resolve inquiries and ensure satisfaction. We pride ourselves on a modern, fast-paced culture that rewards performance and dedication.
Why Join Us?
- Paid Training Program: Get the skills you need to succeed before you start.
- Night Shift Flexibility: Enjoy a consistent schedule that works for your lifestyle.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on performance.
Responsibilities
- Answer incoming customer calls and emails regarding products and services.
- Assist clients with troubleshooting technical issues and account inquiries.
- Enter and update customer information accurately in our CRM system.
- Resolve complaints and escalations in a calm, professional manner.
- Collaborate with team leads to improve service quality and efficiency.
Qualifications
- High School Diploma or GED equivalent required.
- Must be available to work the Night Shift (e.g., 8:00 PM - 5:00 AM).
- Strong verbal communication skills with a professional telephone voice.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work independently and solve problems effectively.