Job Description
Join our award-winning team as a Customer Service Representative in Boston! We're offering fully paid training for motivated individuals seeking career growth. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. No experience required – we'll teach you everything you need to succeed!
Why Join Us?
• Industry-leading paid training program
• Career advancement opportunities
• Health/dental/vision benefits
• 401(k) with company match
• Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, payments, and account updates
- Document interactions in CRM systems
- Collaborate with team to improve service quality
- Meet/exceed performance metrics (CSAT, AHT)
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (required)
- Strong communication skills (written/verbal)
- Basic computer proficiency
- Ability to multitask in fast-paced environment
- Customer-focused mindset
- Reliable transportation to downtown Boston
- Flexible availability (including weekends)
- Positive attitude and team player mentality