Job Description
Transform your career with paid training as a Customer Service Representative at Elite Support Solutions! We're seeking motivated individuals for our weekend shift in Kansas City, MO. No experience required—our comprehensive 4-week training program equips you with essential skills in conflict resolution, CRM software, and industry best practices. Enjoy competitive pay, performance bonuses, and a supportive team environment that values growth. Work Saturdays and Sundays with weekday flexibility for training. Apply today to start your journey in customer excellence!
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions accurately in CRM systems
- Collaborate with team to resolve complex escalations
- Meet/exceed performance metrics (CSAT, AHT)
- Identify opportunities to improve customer journeys
- Adhere to compliance and security protocols
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Proficiency with Microsoft Office Suite
- Reliable weekend availability (Sat/Sun)
- Adaptability to changing technologies
- Customer-focused mindset and empathy
- No prior experience required—training provided