Job Description
Join our dynamic team at GlobalConnect Solutions! We're hosting an exclusive hiring event for passionate Customer Service Representatives in New York. Enjoy flexible schedules, comprehensive training, and career advancement opportunities in a supportive environment. Perfect for students, career changers, or those seeking part-time work-life balance. Apply today to become the voice of our brand!
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues following company protocols
- Document interactions in CRM systems with 100% accuracy
- Collaborate with support teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in ongoing product and service training
Qualifications
- High school diploma or equivalent required; college degree preferred
- 6+ months customer service experience in call center or retail
- Exceptional verbal/written communication skills in English
- Proficient with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available to work evenings/weekends based on business needs