Job Description
Join our dynamic team at ConnectSphere Solutions! We're hosting exclusive hiring events for passionate Customer Service Representatives across New York and Texas. This is your opportunity to launch a rewarding career in customer support with competitive pay and flexible scheduling.
As a key member of our customer success team, you'll deliver exceptional service to diverse clients while developing valuable skills in communication, problem-solving, and digital tools. We provide comprehensive training and a supportive environment designed for growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve customer issues using CRM systems and knowledge bases
- Document interactions and maintain accurate case records
- Collaborate with team members to resolve complex customer challenges
- Meet/exceed performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience (freshers welcome)
- Exceptional verbal/written communication skills
- Proficiency with MS Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Authorized to work in the US