Job Description
Join our award-winning customer service team in the heart of San Francisco! We're urgently seeking passionate individuals to deliver exceptional customer experiences. This immediate-start opportunity offers competitive pay, comprehensive benefits, and career growth in a dynamic environment. Perfect for those who thrive in fast-paced settings and want to make an impact.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries across multiple channels
- Resolve complex issues using CRM tools and escalation protocols
- Document interactions accurately in Salesforce and maintain data integrity
- Collaborate with technical teams to resolve product/service concerns
- Meet/exceed KPIs for resolution time and customer satisfaction
- Participate in ongoing training for product knowledge and soft skills
Qualifications
- Minimum 1 year customer service experience in B2C/B2B environments
- Proficiency with Zendesk/Salesforce or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize in high-pressure situations
- Strong problem-solving with empathetic approach
- Available for flexible shifts including weekends
- High school diploma required; college degree preferred