Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and enjoy the flexibility of daily pay with comprehensive paid training! We're seeking dedicated professionals to deliver exceptional support to our Charlotte community. This full-time role offers competitive compensation, growth opportunities, and the chance to make a real impact. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with accurate detail
- Collaborate with team members to escalate complex cases
- Meet/exceed performance metrics for call quality and resolution
- Proactively identify opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Proficiency with basic computer applications
- Strong attention to detail and organizational skills
- Passion for helping others and community focus