Job Description
Join our dynamic team as a Weekend Customer Service Representative! We're seeking passionate individuals to deliver exceptional service during our busiest hours. Enjoy a competitive hourly rate, flexible scheduling, and comprehensive training. Perfect for students, parents, or anyone seeking weekend work with growth potential. Apply now to become part of Milwaukee's premier customer service team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with support teams to escalate complex cases
- Meet/exceed weekly performance metrics (CSAT, AHT, FCR)
- Process orders, returns, and service requests seamlessly
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with CRM software and MS Office Suite
- Ability to work independently in fast-paced environment
- Weekend availability (Sat/Sun 6am-6pm)
- Positive attitude and resilience under pressure