Job Description
Are you looking to kickstart your career in a dynamic customer service environment? Apex Support Solutions is currently hiring enthusiastic Entry-Level Customer Service Representatives in Seattle, WA. We pride ourselves on our supportive culture and are looking for individuals who are eager to learn and grow.
We offer comprehensive paid training to ensure you have all the tools necessary to succeed. If you are a problem solver with a friendly demeanor, we want to hear from you!
Why Join Us?
- Competitive hourly pay.
- Flexible schedule options.
- Clear career advancement path.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a professional tone.
- Resolve customer issues and complaints efficiently while maintaining high customer satisfaction scores.
- Accurately document all customer interactions and transactions in our CRM database.
- Identify customer needs and suggest appropriate products or service upgrades.
- Collaborate with the sales and technical support teams to resolve complex escalations.
- Maintain a positive and empathetic attitude during high-pressure situations.
Qualifications
- High school diploma or GED equivalent (or equivalent work experience).
- Excellent verbal and written communication skills.
- Reliable high-speed internet connection and a quiet home office environment.
- Ability to multitask between calls, screens, and documentation.
- Strong computer proficiency and willingness to learn new software.
- Previous customer service experience is a plus, but not required.