Job Description
Join TeleConnect Pro Services as a Night Shift Call Center Representative in San Antonio! We're seeking dedicated professionals to deliver exceptional customer support during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive remote-friendly environment. Perfect for night owls seeking stability and growth in a thriving Texas market.
Why Join Us?
- Competitive hourly pay with performance bonuses
- Full benefits including medical, dental, and 401k
- Remote work options available post-training
- Clear career advancement pathways
- Modern tech stack and supportive management
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve billing, technical, and account inquiries
- Document interactions in CRM systems with precision
- Meet/exceed KPIs for resolution time and satisfaction
- Collaborate with cross-functional teams
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years call center or customer service experience
- Exceptional communication and problem-solving skills
- Ability to type 35+ WPM accurately
- Flexibility for night shift (10 PM - 6 AM)
- Proficiency with CRM software (Salesforce experience a plus)
- UST work authorization required