Job Description
Are you a people-person looking for a stable career? Apex Support Solutions is seeking a dedicated Customer Service Representative to join our remote team. We are looking for individuals who are eager to learn and grow in a supportive environment.
We provide comprehensive paid training to ensure you have all the tools you need to succeed. If you are based in San Jose or surrounding areas and want to work from home, this is the perfect opportunity for you.
Why Join Us?
• Fully Remote Work Environment
• Competitive Salary ($18 - $22/hr)
• Comprehensive Paid Training
• Career Growth Opportunities
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer issues and complaints efficiently to ensure high satisfaction scores.
- Accurately document all customer interactions and transactions in the CRM system.
- Provide accurate product and service information to help customers make informed decisions.
- Collaborate with the support team to improve service processes and resolve escalations.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal and written communication skills in English.
- Basic computer literacy and ability to navigate multiple software applications.
- Strong problem-solving abilities and patience when dealing with difficult situations.
- Reliable high-speed internet connection and a quiet workspace.
- Previous customer service experience is a plus but not required (we train!).