Job Description
Join our award-winning customer service team in Baltimore and make an immediate impact! We're seeking passionate Weekend Customer Service Representatives to deliver exceptional support to our diverse clientele. This role offers competitive pay, flexible scheduling, and a dynamic environment where your contributions truly matter. Perfect for students, professionals seeking supplemental income, or those transitioning careers. Enjoy weekends off while working Saturdays and Sundays with competitive hourly rates and performance bonuses. Training starts immediately—apply today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve complex customer issues with empathy and efficiency using CRM tools
- Process orders, returns, and account modifications while maintaining 100% accuracy
- Collaborate with cross-functional teams to escalate unresolved issues
- Meet/exceed KPIs for first-call resolution and customer satisfaction scores
- Document all interactions in Salesforce and maintain detailed case notes
- Participate in weekend team huddles and continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with CRM systems (Salesforce/Zendesk) and MS Office
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask while maintaining composure under pressure
- Flexible availability for Saturdays and Sundays (8am-8pm shifts)
- Basic technical troubleshooting abilities for common issues
- Valid US work authorization and reliable transportation