Job Description
Join our dynamic team as a Weekend Customer Service Representative in Baltimore, MD! We're seeking passionate individuals to deliver exceptional customer experiences during weekend shifts with immediate availability. This role offers flexible hours, competitive pay, and the chance to make a real impact. If you thrive in fast-paced environments and excel at problem-solving, apply today and start your rewarding journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using CRM tools and established protocols
- Process orders, returns, and exchanges while maintaining accuracy
- Document all interactions in the customer database for quality assurance
- Collaborate with team members to improve service processes
- Meet performance metrics for call handling and resolution times
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in a call center or retail setting
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and conflict resolution techniques
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce)
- Ability to work flexible weekend shifts (Saturday/Sunday) and holidays
- Typing speed of 40+ WPM with high accuracy