Job Description
Join our dynamic team as a Weekend Customer Service Representative in Milwaukee! We're hosting an exclusive hiring event for motivated individuals seeking flexible weekend hours while delivering exceptional customer experiences. Enjoy competitive pay, comprehensive training, and a supportive team environment. This is your opportunity to build a rewarding career in customer service with a company that values your growth and work-life balance. Apply now to secure your spot at our hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns using CRM systems and established protocols
- Process orders, returns, and account modifications accurately
- Document interactions and maintain detailed case records
- Collaborate with support teams to escalate complex issues
- Meet performance metrics for response time and resolution rates
- Provide product knowledge and support to diverse customer segments
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in call center or retail setting
- Strong typing skills (40+ WPM) and proficiency with CRM software
- Excellent verbal/written communication and conflict resolution abilities
- Ability to work independently in a fast-paced weekend environment
- Flexible schedule availability (Saturdays/Sundays, 8am-8pm)
- Basic knowledge of Microsoft Office Suite
- Positive attitude and commitment to customer satisfaction