Job Description
Join ClientFirst Solutions and become part of a dynamic team delivering exceptional customer experiences! We're seeking motivated Part-Time Customer Service Representatives to join our Columbus-based call center immediately. Enjoy flexible scheduling, competitive pay, and comprehensive training while making a real impact. This is your opportunity to develop valuable communication skills in a supportive, fast-paced environment.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM tools
- Document interactions accurately in our case management system
- Meet/exceed daily performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts (evenings/weekends required)
- Proficient with basic computer applications
- Must pass background check and drug screening