Job Description
Join our award-winning team as a Customer Service Representative and enjoy weekends off while delivering exceptional experiences! We're seeking passionate professionals for weekend shift roles (Sat-Sun) in Milwaukee, WI. At CustomerFirst Solutions, we value work-life balance and offer competitive compensation, comprehensive benefits, and career growth opportunities. If you thrive in a dynamic environment where your voice matters, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team members to ensure consistent service delivery
- Meet/exceed performance metrics including CSAT and resolution rates
- Identify process improvement opportunities
- Maintain detailed product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficient with CRM software (e.g., Salesforce)
- Ability to multitask in fast-paced environments
- Weekend availability (non-negotiable)
- Problem-solving mindset
- Positive attitude and resilience