Job Description
Join our dynamic team as a Weekend Customer Service Representative in Oakland! We're seeking passionate individuals to deliver exceptional support to our community while enjoying a flexible weekend schedule. This role offers competitive pay, growth opportunities, and the chance to make a real impact. Special Hiring Event for Georgia Careers! Join us for an exclusive hiring event to explore roles in Georgia – perfect for expanding your career horizons!
Why Join Us?
• Competitive hourly wage with performance bonuses
• Comprehensive training program
• Health benefits eligibility (part-time)
• Career advancement pathways
• Inclusive, supportive team environment
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining service excellence standards
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to improve service processes
- Meet performance metrics including call quality and resolution rates
- Participate in weekend shift rotations (Saturday/Sunday)
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Excellent verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities and emotional intelligence
- Weekend availability (required)
- Bilingual (Spanish/English) highly desirable