Job Description
Immediate Opening: Customer Service Representative (Work From Home)
Join our award-winning team as a Customer Service Representative and become the voice of our brand! We're urgently hiring motivated individuals in Oklahoma City to deliver exceptional customer experiences from the comfort of your home. Enjoy competitive pay, comprehensive benefits, and a supportive remote work environment.
Why Work With Us?
- Industry-leading compensation with performance bonuses
- 100% remote work setup with equipment provided
- Health, dental, vision insurance after 60 days
- 401(k) with company match
- Clear career advancement pathways
As a key member of our customer success team, you'll resolve inquiries, build relationships, and contribute to our company's growth. If you're passionate about helping others and thrive in dynamic environments, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex customer issues with empathy and efficiency
- Update CRM systems with detailed interaction records
- Collaborate with cross-functional teams to resolve escalated cases
- Maintain product knowledge through continuous training
- Meet/exceed key performance metrics (CSAT, FCR, AHT)
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce experience a plus)
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and dedicated workspace
- Ability to work independently with minimal supervision
- Flexible availability including evenings/weekends