Job Description
Join Tampa's premier customer service team at our exclusive hiring event! We're seeking passionate Call Center Specialists to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. Immediate openings available!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Collaborate with team members to address complex issues
- Meet/exceed performance metrics for call quality and resolution
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Excellent communication and active listening skills
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities
- Proficient with CRM software and MS Office Suite
- Available for flexible shifts (including evenings/weekends)