Job Description
Join our award-winning call center team and kickstart your career with immediate weekend shift openings in Boston, MA! We're seeking energetic professionals to deliver exceptional customer experiences while enjoying a work-life balance with our Saturday/Sunday schedule. No nights or weekdays required! Enjoy competitive pay, comprehensive benefits, and a dynamic environment where your contributions matter. New York positions also available – apply today to start next week!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries using CRM systems
- Meet/exceed performance metrics (call time, resolution rate, CSAT scores)
- Document interactions accurately in Salesforce and maintain compliance standards
- Collaborate with team leads to escalate complex issues
- Participate in bi-weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to work independently in a fast-paced weekend environment
- Proficiency with Microsoft Office and CRM platforms
- Flexibility to work 12-hour weekend shifts (6 AM-6 PM or 12 PM-12 AM)
- Positive attitude and problem-solving mindset