Job Description
Join our dynamic team at Customer Solutions Plus as a Weekend Customer Service Representative! This full-time role offers competitive pay, comprehensive benefits, and the opportunity to make a direct impact on our Oakland community. Our hiring event provides immediate interviews for qualified candidates passionate about exceptional customer experiences. Enjoy a structured schedule with weekend shifts, paid training, and growth opportunities within our expanding organization.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and account issues using CRM systems
- Process orders, returns, and service requests with accuracy
- Document all interactions and maintain detailed customer records
- Collaborate with support teams to resolve escalated issues
- Meet/exceed performance metrics for call quality and resolution time
- Participate in weekend shift rotations (Saturday/Sunday 8am-6pm)
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service experience in call center or retail
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Excellent communication and conflict resolution skills
- Ability to work independently during weekend shifts
- Strong problem-solving abilities and attention to detail
- Positive attitude and adaptability in fast-paced environments
- Must pass background check and drug screening