Job Description
Join our elite customer service team and deliver exceptional experiences to clients across Boston and New York! We're seeking motivated Weekend Call Center Representatives to handle inbound/outbound calls, resolve inquiries, and drive customer satisfaction. This is your chance to launch a rewarding career with flexible weekend schedules and immediate placement.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to resolve complex customer issues
- Meet/exceed performance metrics including call quality and resolution times
- Adhere to compliance protocols and company policies
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software and MS Office Suite
- Ability to work independently in a fast-paced environment
- Weekend availability (Saturday/Sunday shifts available)
- Typing speed of 40+ WPM