Job Description
Join NexusConnect Solutions' award-winning remote team and transform customer experiences from the comfort of your home. We're seeking passionate individuals to deliver exceptional service to Fortune 500 clients across New York. Enjoy flexible scheduling, comprehensive benefits, and a collaborative virtual environment while making a tangible impact.
Why NexusConnect?
- Industry-leading training program
- Health, dental, and vision insurance
- 401(k) with company match
- Monthly performance bonuses
- Home office equipment stipend
Responsibilities
- Handle inbound/outbound calls for premium client accounts
- Resolve customer inquiries with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Meet/exceed monthly KPIs (CSAT, AHT, FCR)
- Collaborate with cross-functional teams on complex cases
- Identify upsell opportunities through consultative approaches
- Participate in bi-weekly coaching and skill development
Qualifications
- Minimum 1 year call center or customer service experience
- High-speed internet connection (20+ Mbps)
- Quiet, dedicated workspace with professional background
- Type 40+ WPM with strong verbal communication
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to work independently with minimal supervision
- New York State residency required
- Availability for evening/weekend shifts (8am-8pm EST)