Job Description
Join Texas Connect Solutions as a Part-Time Customer Service Representative and become the voice of excellence for our growing client base. We're seeking energetic professionals to deliver exceptional support in a dynamic call center environment. Enjoy flexible scheduling, competitive pay, and immediate start opportunities while building valuable communication skills. Our state-of-the-art facility in Austin offers comprehensive training and a supportive team culture focused on professional growth and customer satisfaction.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet performance metrics for call quality, resolution time, and customer satisfaction
- Collaborate with team members to share best practices and improve processes
- Adhere to company protocols and regulatory compliance standards
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service or call center experience
- Strong verbal communication skills with clear articulation
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with Microsoft Office applications
- Positive attitude and problem-solving mindset
- Availability to work evenings and weekends (including holidays)
- Must pass background check and drug screening