Job Description
Join our award-winning team as a Customer Service Representative and deliver exceptional experiences from home or our vibrant Chicago/NY offices. We're urgently hiring motivated professionals to handle inbound/outbound calls for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment.
Responsibilities
- Handle 50-80 daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in CRM systems
- Collaborate with team leads to improve service quality
- Participate in ongoing product training sessions
Qualifications
- 1+ years customer service or call center experience
- Exceptional communication and active listening skills
- Type 40+ WPM with strong computer navigation ability
- High-speed internet and quiet home office setup
- Flexible availability including evenings/weekends
- Experience with Zendesk or Salesforce preferred