Job Description
Join our award-winning customer service team in Fort Worth! We're hosting an exclusive hiring event for motivated individuals ready to launch their careers in telecommunications. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No prior experience required – we provide full training!
Hiring Event Details:
Date: October 15, 2023
Time: 9:00 AM - 4:00 PM
Location: 123 Commerce Street, Fort Worth, TX
Bring your resume and photo ID!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve customer experiences
- Participate in ongoing training programs
- Adhere to all company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Comfortable working in a fast-paced environment
- Problem-solving mindset with attention to detail
- Flexibility to work rotating shifts (including weekends)
- Passion for helping customers
- Must pass background check and drug screen