Job Description
Join our dynamic customer service team in sunny San Diego! We're seeking passionate Weekend Shift Customer Service Representatives to deliver exceptional experiences to our local community. This immediate-start opportunity offers flexible weekend hours (Sat/Sun) with competitive pay and growth potential. Enjoy a supportive team environment while making a direct impact on customer satisfaction.
Why Apply?
• Competitive weekend shift pay
• Immediate start available
• Comprehensive training provided
• Opportunity for advancement
• Modern downtown location
Responsibilities
- Handle inbound/outbound customer calls and emails with professionalism
- Resolve billing inquiries, product questions, and service issues
- Update customer records in CRM system with accurate information
- Collaborate with team members to resolve complex customer concerns
- Meet/exceed performance metrics for response time and resolution
- Document all interactions according to company standards
- Identify and escalate trends to improve customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience required
- Exceptional verbal and written communication skills
- Proficient with CRM software and MS Office Suite
- Strong problem-solving and conflict resolution abilities
- Ability to work independently and in team environments
- Weekend availability (Saturday/Sunday) essential
- Bilingual (Spanish) a significant plus