Job Description
Join our award-winning team as a Customer Service Representative and launch your career with comprehensive paid training! At Nexus Solutions Group, we're committed to delivering exceptional customer experiences while fostering professional growth. Our Washington, GA headquarters offers a dynamic, supportive environment where your talents will thrive.
Why Work With Us?
- Industry-leading paid training program ($2,000 value)
- Comprehensive benefits package (Day 1 eligibility)
- Career advancement pathways into leadership
- Modern, collaborative workspace
- Employee recognition programs
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Process orders, returns, and service requests with precision
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Identify opportunities for process improvements
- Maintain deep product knowledge through continuous learning
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (fresh graduates welcome)
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating weekends/holidays
- Valid Georgia driver's license (for occasional off-site duties)