Job Description
Join our award-winning customer service team in Wichita, KS! We're seeking passionate Weekend Shift Customer Service Representatives with paid training to deliver exceptional support to our local community. Enjoy competitive pay, comprehensive benefits, and career growth opportunities while serving Kansas residents. No experience necessary – we provide all training!
Why You'll Love Working With Us:
• Competitive hourly wage + performance bonuses
• Paid comprehensive training program
• Health, dental, and vision benefits
• 401(k) with company match
• Weekend shift differential pay
Responsibilities
- Handle inbound/outbound customer calls and emails for Wichita-based clients
- Resolve billing inquiries, service issues, and technical support questions
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex issues
- Maintain high customer satisfaction metrics (CSAT >95%)
- Participate in weekend shift rotations (Sat/Sun 8am-8pm)
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills in English
- Basic computer proficiency with MS Office
- Ability to work independently in a fast-paced environment
- Positive attitude and problem-solving mindset
- Willingness to work flexible weekend shifts
- No prior experience necessary – training provided!