Job Description
Join our elite customer service team at Peak Support Solutions! We're hosting a hiring event for weekend shift Customer Service Representatives in Denver. Enjoy competitive pay, flexible schedules, and a dynamic work environment where your voice matters. Perfect for students, parents, or anyone seeking weekend-only opportunities. Comprehensive training provided!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM systems while maintaining accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Proactively identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (call center ideal)
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Ability to multitask in fast-paced environments
- Weekend availability (Sat/Sun shifts required)
- Basic typing skills (40+ WPM)