Job Description
Join our award-winning customer service team in Phoenix! We're seeking passionate Local Customer Service Representatives for weekend shifts to deliver exceptional support to our growing client base. Enjoy competitive pay, flexible scheduling, and a vibrant work culture that values your expertise. This hybrid role offers the perfect balance of in-person collaboration and remote work options, with comprehensive training provided.
As a cornerstone of our Phoenix operations, you'll become the voice of our brand while gaining valuable experience in fast-paced problem-solving. Our supportive environment encourages growth, and top performers are eligible for advancement into leadership roles.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and account issues using CRM systems and internal resources
- Document all interactions accurately in Salesforce while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex cases and improve service protocols
- Meet/exceed performance metrics including CSAT scores, resolution time, and first-contact resolution
- Participate in weekly team meetings to share best practices and process improvements
Qualifications
- Minimum 1 year customer service experience in a high-contact environment
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Ability to work Saturdays and Sundays with flexible weekday availability
- Proven problem-solving abilities with strong attention to detail
- High school diploma or equivalent; college degree preferred
- Authorized to work in the US with reliable transportation to Phoenix office