Job Description
Join our award-winning customer support team in Portland, Ohio! We're seeking passionate individuals to deliver exceptional service with weekly pay and immediate start opportunities. Enjoy a supportive environment with paid training, flexible scheduling, and career advancement paths. Our company culture values teamwork, growth, and work-life balance. Apply today and start earning next week!
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues and process orders using our CRM system
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to resolve complex escalations
- Meet daily performance metrics for response time and resolution rate
- Proactively identify upsell opportunities during customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our Portland office