Job Description
Join Coastal Connect Solutions, a leading customer experience innovator, as a Customer Service Representative in sunny Virginia Beach! We're seeking passionate individuals to deliver exceptional support while enjoying our industry-leading weekly pay schedule and immediate start opportunity. What you'll gain: Competitive hourly rates ($18-$24/hour), comprehensive benefits package, and a vibrant team culture focused on growth. Why work with us? We pride ourselves on empowering our team members with flexible schedules, paid training, and career advancement paths. Embrace work-life balance with our beachside location and supportive leadership!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account issues using CRM systems (Salesforce experience a plus)
- Document interactions accurately in our ticketing system and maintain detailed records
- Collaborate with technical teams to resolve complex escalations within SLAs
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in ongoing training to enhance product knowledge and service techniques
- Identify opportunities for process improvements and contribute to team success
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or support environment
- Exceptional verbal/written communication skills with active listening abilities
- Proficiency in Microsoft Office Suite and CRM platforms
- Strong problem-solving skills with ability to remain calm under pressure
- Flexibility to work evenings/weekends based on business needs
- Reliable transportation to our Virginia Beach headquarters
- Passion for helping others and commitment to excellence