Job Description
Join our award-winning team as a Customer Service Representative and enjoy the flexibility of weekly pay! We're seeking dynamic individuals to deliver exceptional customer experiences while building rewarding careers. This immediate-start opportunity offers competitive compensation, comprehensive training, and a supportive team environment.
Our Virginia Beach-based company values work-life balance and professional growth. As a key member of our customer experience team, you'll resolve inquiries with empathy and efficiency while representing our brand commitment to excellence. Apply today to start your journey with us!
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve billing, technical, and service-related inquiries
- Document interactions and update CRM systems accurately
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify upsell opportunities and promote additional services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software and MS Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities