Job Description
Join our award-winning team as a Customer Service Representative in Jacksonville, FL with immediate weekly pay opportunities and comprehensive paid training! We're seeking energetic professionals to deliver exceptional customer experiences while enjoying financial flexibility through our weekly payroll system. No prior experience required—our intensive 2-week paid training program will equip you with all necessary skills to succeed in this dynamic role. Full benefits package included!
At Apex Customer Solutions, we invest in our people through ongoing development programs and career advancement pathways. Enjoy a supportive team environment with competitive compensation and the stability of a Fortune 500 partner company. Apply today to start your journey in customer excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues using CRM systems and knowledge bases
- Process transactions, orders, and returns accurately while maintaining compliance standards
- Document all interactions in Salesforce and maintain detailed case notes
- Meet/exceed performance metrics for resolution time and customer satisfaction (CSAT)
- Collaborate with technical support and billing teams for complex issue resolution
- Participate in weekly coaching sessions and continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or relevant training program
- Exceptional verbal/written communication skills in English
- Proficiency with Microsoft Office and CRM software (Salesforce experience a plus)
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including evenings/weekends
- Passion for customer advocacy and conflict resolution
- Must pass background check and drug screening