Job Description
Join our award-winning team as a Customer Service Representative in Boston! We're offering weekly pay, paid training, and career growth opportunities. No experience necessary – we provide comprehensive training to set you up for success. Enjoy competitive hourly rates, comprehensive benefits, and a supportive team environment. Apply today and start your career in customer service!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, FCR)
- Collaborate with team to improve service quality
- Upsell products/services when appropriate
- Adhere to company compliance protocols
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Customer-focused mindset
- Reliable transportation to Boston office
- Flexibility to work occasional evenings/weekends