Job Description
Join ConnectSolutions Inc., a premier customer experience leader based in New York, as a Full-Time Remote Call Center Representative in Columbus, OH. Enjoy the flexibility of working from home while delivering exceptional service to Fortune 500 clients. We offer competitive pay, comprehensive benefits, and career growth opportunities in a supportive virtual environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems (Salesforce)
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with support teams for complex issue escalation
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Exceptional communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office Suite
- Quiet home office setup with reliable high-speed internet
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience under pressure