Job Description
Join our award-winning customer service team in Detroit and experience the difference with weekly paychecks and comprehensive paid training! We're seeking passionate individuals who thrive in helping others and want to build a stable career with growth opportunities. No experience necessary – we'll provide all the tools you need to succeed in a supportive, fast-paced environment. Enjoy competitive benefits, flexible scheduling, and a culture that values your contributions.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Previous customer service experience preferred but not required
- Must pass background check and drug screen
- Reliable transportation to downtown Detroit office